topic Re: Cannot change credit card in Get Support

Cannot change credit card

Anlac2351 — Sun, 25 Feb 2024 20:53:39 GMT

Hello!

I get a error everytime I try to change my credit card. What can I do?

Re: Cannot change credit card

Chalupa_Batman — Sun, 25 Feb 2024 20:55:08 GMT

There have been some issues lately with updating cards. Please reach out to a CS Agent to assist you via the link below. Please note that due to recent promotions, it may take up to 12 hours to hear back from them.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Edit: my spelling is bad today. LOL

Re: Cannot change credit card

computergeek541 — Sun, 25 Feb 2024 20:55:06 GMT

@Anlac2351 wrote:
I get a error everytime I try to change my credit card. What can I do?

Public Mobile has been having many problems processing the additional of new credit cards and charging credit cards. All you can really do is to try later on. You could purchase a voucher if you need to make a payment now.

Re: Cannot change credit card

BKNS27 — Sun, 25 Feb 2024 21:33:42 GMT

@Anlac2351

I didn’t have any issues updating my CC on the PM app. Just login to the app, tap the + in circle bottom left>Payment>Manage Subscription and change your CC.

Re: Cannot change credit card

pmbc — Sun, 25 Feb 2024 21:52:00 GMT

@Anlac2351 IF you get an error on the web page and app, you can reach out to CS Agent at https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437. They should be able to manually update for you.

Re: Cannot change credit card

Dunkman — Sun, 25 Feb 2024 22:17:24 GMT

@Anlac2351

Almost daily posts of the inability to update credit card information.

Here is some more troubleshooting advice from PM:

If you are still experiencing issues with your card please note these details:

Log out of your account and relog in before updating your card
If you attempted to update the same card multiple times please try again tomorrow or today with a different card as there is a daily limit on update attempts for security purposes.
Make sure that your credit card postal code matches your phone number's area code
As always, please be sure that you are inputting the correct card details

Might also want to try a different web browser, clear cache or incognito mode.

By chance, is your credit card postal code the same as your area code of your phone number?

If you need service right away, you may need to consider purchasing a payment voucher either in store (ie. Shoppers, Canadian Tire, Shell, etc.) or online (recharge.com - service fee applies).