topic Re: Mistake at signup in Get Support

Mistake at signup

KathyLois — Sun, 25 Feb 2024 21:43:27 GMT

I made a mistake when I signed up. I thought I picked $29/month for 20GB. Instead I have $24 for 4GB. I got my Sim card and finished my activation today. That is when I noticed my mistake.

Being that I haven't used anything, can I pay the extra $5 and change.

I can't change through the vhange subscription menu because the promotions are not available.

Please help.

Re: Mistake at signup

pmbc — Sun, 25 Feb 2024 21:48:51 GMT

@KathyLois Try reaching out the CS Agent to see if they can switch the plan for you. Use this link, https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437.

Send them a note and watch your community inbox in the upper right hand corner. You should receive email as well if you have a new private message sent to you.

Re: Mistake at signup

BKNS27 — Sun, 25 Feb 2024 21:46:51 GMT

@KathyLois

Once you activate on the plan you choose and want to change it. Just DM a CS_Agent to have it corrected.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437