topic Re: My account has been deactivated. in Get Support

My account has been deactivated.

DaisyJosephK — Sun, 25 Feb 2024 20:50:39 GMT

My account has been deactivated, how do I get it activated?

Phone number is xxxxxxxxxxxxxxxx

Re: My account has been deactivated.

DaisyJosephK — Sun, 25 Feb 2024 20:51:24 GMT

Missed making payment within 90 days.

Re: My account has been deactivated.

computergeek541 — Sun, 25 Feb 2024 20:53:46 GMT

@DaisyJosephK wrote:
Missed making payment within 90 days.

Sorry, but your accounts has been permanently closed. Your only option would be to purcahse a new SIM card and to actiate a new account, phone number, and plan.

Re: My account has been deactivated.

DaisyJosephK — Sun, 25 Feb 2024 20:55:11 GMT

Is there no way to get the existing SIM activated?

Re: My account has been deactivated.

fixin — Sun, 25 Feb 2024 20:55:12 GMT

@DaisyJosephK - If it is after 90 days (Or 120 days) after your last payment you have lost your phone number and account permanently.

Also you can top it up at Recharge or locations here: https://www.publicmobile.ca/en/on/payment-voucher

How to load it up? Call *611 OR 1-8554PUBLIC (1-855-478-2542) to load up Vouchers or make a payment, remember your PIN for your account!

Re: My account has been deactivated.

Yummy — Sun, 25 Feb 2024 22:53:44 GMT

Deactivated or suspended.

If it is 'deactivated' - closed you lost your number and have to create new one - purchase SIM, use new email, etc.

If it is only suspended - you can log in into My Account, then pay the bill and it will go.

Re: My account has been deactivated.

computergeek541 — Sun, 25 Feb 2024 20:56:48 GMT

@DaisyJosephK wrote:
Is there no way to get the existing SIM activated?

sorry, but no

Re: My account has been deactivated.

fixin — Sun, 25 Feb 2024 20:57:57 GMT

@DaisyJosephK - If your phone number was activated within the Telus family (TELUS Mobility, Koodo Mobile, Public Mobile) worth asking an agent if they can recover your number, if not with Telus family when activating your number for the first time, ask your original carrier (Bell = Bell, Virgin, Lucky | Rogers = Rogers, Fido, Chatr.)

⬇️ Click the link for an Agent * ⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

* - CS_Agent will typically get back to you within 48 hours. You will be required to login to your Public Mobile Community Account to contact CS_Agent. Please ensure that you pay attention for an agent because they may notify you asking for some information via Private Message, in your mailbox by clicking this link here: Messages

Re: My account has been deactivated.

computergeek541 — Sun, 25 Feb 2024 21:43:26 GMT