topic I'm trying to change my subscription in Get Support

I'm trying to change my subscription

bryanmc — Sun, 25 Feb 2024 20:34:18 GMT

Hello I would like to change my plan to the $34 Canada-US plan that is meant for only new activations. A friend of mine was able to get his plan changed to this as an existing customer and I would like the same.

Thanks.

Re: I'm trying to change my subscription

Phil_Adelphus — Sun, 25 Feb 2024 20:15:22 GMT

@bryanmc The only way is to ask customer service, use this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

An agent will reply at the envelope icon top right or tap your avatar for Messages. There's no guarantee you will get it but certainly worth asking.

Re: I'm trying to change my subscription

fixin — Sun, 25 Feb 2024 20:16:49 GMT

@bryanmc - There is a 50/50 chance of getting it by CS_Agent, if you just renewed your plan recently, you will lose your rest of the month since it changes immediately by CS_Agent. They do have the right to refuse the change.

⬇️ Click the link for an Agent * ⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

* - CS_Agent will typically get back to you within 48 hours. You will be required to login to your Public Mobile Community Account to contact CS_Agent. Please ensure that you pay attention for an agent because they may notify you asking for some information via Private Message, in your mailbox by clicking this link here: Messages

Re: I'm trying to change my subscription

Bobby05 — Sun, 25 Feb 2024 20:54:24 GMT

Same