topic Re: Eversafe Email in Get Support

Eversafe Email

DavidHarv — Sun, 25 Feb 2024 18:51:52 GMT

I need to change my email address on my mom's account to her email address as I created the account using my personal email since she's not techy.

I changed the email on Eversafe thinking that would change my email on the account altogether but when I try to make a new account for myself it says it's associated with another login.

Do I need a agent to change the email so that it releases it and I'll be able to make my personal account for myself?

Re: Eversafe Email

Chalupa_Batman — Sun, 25 Feb 2024 18:52:35 GMT

Hey @DavidHarv

I'm guessing, like most things at Public Mobile, it may take time for the system to register the change. How much time, nobody ever knows. I would honestly try a new email address for yourself.

Re: Eversafe Email

DavidHarv — Sun, 25 Feb 2024 18:55:47 GMT

So by changing my Eversafe email this changes the email address for the entire account? Or I still need an agent to change the email?

Re: Eversafe Email

will13am — Sun, 25 Feb 2024 18:59:35 GMT

@DavidHarv wrote:
So by changing my Eversafe email this changes the email address for the entire account? Or I still need an agent to change the email?

I am not sure an agent can do much more than you have already done. Batman is probably correct that it takes time to "release" your email from the system. If you have another email that you can use for now, you can switch it later.

Re: Eversafe Email

Sansan — Sun, 25 Feb 2024 19:01:54 GMT

I would think that once you change it, it changes for the entire account and no further changes would be required.

If you have done so, try to use a different device to now make your own account.

I'm thinking however, that perhaps even though it's changed already if you are trying to use back the same one, the system will not allow it to ever be used again🤔.

Might have to create brand new.