topic Re: Website slow in Get Support

Website slow

LoriLK — Sun, 25 Feb 2024 18:43:51 GMT

I have been trying 2 days now to seen what plans/ upgrades are available for long term customer but i get the spinning wheel of death and then get booted out - this is the only website I have the issue with - any suggestions before I jump ship from PM and find real customer service elsewhere?

Re: Website slow

Handy1 — Sun, 25 Feb 2024 18:45:13 GMT

@LoriLK Try the app instead

Re: Website slow

hTideGnow — Sun, 25 Feb 2024 18:45:59 GMT

hi @LoriLK

it is slow sometime, but try using PM app instead, or try using different browsers, and use Incognito/private/secret mode on the browser

Re: Website slow

hairbag1 — Sun, 25 Feb 2024 18:46:48 GMT

@LoriLK wrote:
I have been trying 2 days now to seen what plans/ upgrades are available for long term customer but i get the spinning wheel of death and then get booted out - this is the only website I have the issue with - any suggestions before I jump ship from PM and find real customer service elsewhere?

or try a laptop... if you haven't done so already, clear your cache files too.

Re: Website slow

Sansan — Sun, 25 Feb 2024 18:47:22 GMT

It is a website issue. Many people experience the same thing. I only use the website myself. I don't know if the App is better.

You can download it and try.

Just got got to keep trying 😕.

I don't see it being fixed anytime soon....

Re: Website slow

hairbag1 — Sun, 25 Feb 2024 18:48:15 GMT

I'm in interior of BC and website loads FAST !!

Re: Website slow

LoriLK — Sun, 25 Feb 2024 18:49:26 GMT

I am as well and having major issues

Re: Website slow

hTideGnow — Sun, 25 Feb 2024 18:50:45 GMT

hi @LoriLK

what major issue?

Re: Website slow

Sansan — Sun, 25 Feb 2024 18:50:55 GMT

That's 👍🏻. When everyone first sign up, one of their first questions is regarding the slowness. That was mine.

To be honest, I don't even sign into my account much unless I have to, due to this very same reason.

Re: Website slow

hairbag1 — Sun, 25 Feb 2024 18:53:11 GMT

@LoriLK wrote:
I am as well and having major issues

try incognito mode, try different browser, make sure to clear cache files too. Maybe just so many folks taking advantage of PM offers, slowing things down....maybe ! 😄