topic Re: MMS stopped working in Get Support

MMS stopped working

TL7 — Sun, 25 Feb 2024 21:54:42 GMT

Hi! I was abroad for a few days and my MMS seems to have stopped working since switching back to my PM sim.

This has never been an issue before, now the messages just look like they are forever loading.

Re: MMS stopped working

Handy1 — Sun, 25 Feb 2024 13:09:33 GMT

@TL7 maybe try to reset network settings see if that helps . Doing this will erase wifi passwords and you will have to re enter them

Re: MMS stopped working

Phil_Adelphus — Sun, 25 Feb 2024 13:14:21 GMT

@TL7 What phone do you have, maybe it is affected by the recent changes to settings for MMS? Presumably you have cellular data turned on? Another recent MMS problem seems to have resulted from an update to Android 14, did you do that?

Re: MMS stopped working

HALIMACS — Sun, 25 Feb 2024 14:34:02 GMT

Please review this article in case it's something which may be impacting you @TL7

https://productioncommunity.publicmobile.ca/t5/Announcements/Picture-and-Group-Messaging-End-Date-Feb-14/td-p/1134839

Re: MMS stopped working

will13am — Sun, 25 Feb 2024 17:00:00 GMT

@Handy1 wrote:
@TL7 maybe try to reset network settings see if that helps . Doing this will erase wifi passwords and you will have to re enter them

No disrespect intended, consider resetting your canned responses as this one completely missed the mark. As a hyperactive community member you ought to have known the MMS APN settings change that might affect older devices that are no longer receiving OS updates. It hurts your brand when you provide incorrect responses.

Re: MMS stopped working

hTideGnow — Sun, 25 Feb 2024 17:05:44 GMT

HI @TL7

what phone do you have? There was an MMS system thing on Feb 14 and affecting some older phones

And your data , voice, sms are all working and only MMS not sending and receiving?

Re: MMS stopped working

Handy1 — Sun, 25 Feb 2024 17:06:54 GMT

@will13am It wasn’t a copy and pasted reply , and I did say “maybe try “ just trying to help

Re: MMS stopped working

will13am — Sun, 25 Feb 2024 17:11:35 GMT

@Handy1 wrote:
@will13am It wasn’t a copy and pasted reply , and I did say “maybe try “ just trying to help

Maybe try not giving wrong information to other members? There is no need to answer every question. Do you enjoy losing settings on your phone needlessly?

Re: MMS stopped working

Handy1 — Sun, 25 Feb 2024 17:15:48 GMT

@will13am Agin was just trying To help and I don’t answer every question. BTW might be classier to private message me your pointers .

Re: MMS stopped working

TL7 — Mon, 26 Feb 2024 00:13:37 GMT

Thanks for sharing this article.

I'm on Samsung Flip 4 which shouldn't be impacted by this update?

Re: MMS stopped working

TL7 — Mon, 26 Feb 2024 00:14:23 GMT

I'm using a Samsung flip 4 and there's been no recent system updates that I can recall...

Re: MMS stopped working

softech — Mon, 26 Feb 2024 00:38:39 GMT

@TL7 make sure data is turned on

And try Reset All Networks

if still not working, check the APN settings. Compare the APN settings below, try to update it and save:

APN: sp.mb.com
Proxy:
Port:
Username: <blank>
Password: <blank>
Server:
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS Proxy: mmscproxy.mobility.ca
MMS Port: 8799
MCC: 302
MNC: 220
Authentication Type: Not Set
APN Type: default,supl,mms
or   default,mms,agps,supl,fota,hipri
   (might need to include DUN for hotspot, please note case sensitive)
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled
or  Turn APN on/off APN turned on
Bearer: Unspecified
MVNO (Mobile virtual network operator) type: GID
MVNO (Mobile virtual network operator)value: 4D

Re: MMS stopped working

TL7 — Wed, 28 Feb 2024 10:26:08 GMT

Yep, I've done all of the above now... unfortunately still not working.

Re: MMS stopped working

softech — Wed, 28 Feb 2024 11:34:38 GMT

@TL7 again, you tested you sim on another phone and MMS works??

If so, you might want to wipe your phone and resetup the phone with the PM sim card inside

Re: MMS stopped working

Occam — Fri, 08 Mar 2024 02:43:42 GMT

I have a Pixel 7. MMS isn't working on it either. I've tried the APN recommendations below, as well as the one on Public Mobile 's site. Nothing helps.

Can anyone offer any ideas?