topic Re: New 5G phone in Get Support

New 5G phone

Darham77 — Sun, 25 Feb 2024 06:39:32 GMT

I have a new phone I want to use with my existing PM account and with existing SIM CARD. My current plan is a 3G plan, my new phone is Galaxy A53 and I beleive it is a 5G phone. I put my SIM CARD in and phone does not register on the network, do I need to upgrade my subscription to a 5G to fix this problem?

Re: New 5G phone

BKNS27 — Sun, 25 Feb 2024 06:34:17 GMT

@Darham77

Reboot the phone by powering off then back on to connect to PM network. You will need a 5G plan to have 5G but the Samsung phone may not indicate 5G on the phone but you can confirm by doing a speed test on the phone.

If you stick with the 3G plan, you will be on 3G with tge 5G phone.

Re: New 5G phone

Darham77 — Sun, 25 Feb 2024 06:35:45 GMT

Maybe I should of mentioned, I did restart, I did full power off, I reset network settings, I toggled airplane mode off and on, I checked and phone is not black listed, I tried to check if it is compatible on PM but their page is down when it redirects me,

Re: New 5G phone

computergeek541 — Sun, 25 Feb 2024 06:40:47 GMT

@Darham77 wrote:
I have a new phone I want to use with my existing PM account and with existing SIM CARD. My current plan is a 3G plan, my new phone is Galaxy A53 and I beleive it is a 5G phone. I put my SIM CARD in and phone does not register on the network, do I need to upgrade my subscription to a 5G to fix this problem?

All Public Mobile plans gives access to the same networks. There is no requirement to change your price plan.

Re: New 5G phone

computergeek541 — Sun, 25 Feb 2024 06:42:28 GMT

@BKNS27 wrote:
ou will need a 5G plan to have 5G but the Samsung phone may not indicate 5G on the phone but you can confirm by doing a speed test on the phone.

The above isn't correct. a 5G plan isn't required to use the 5G network.

Re: New 5G phone

softech — Sun, 25 Feb 2024 06:45:00 GMT

@Darham77

did you buy the phone from Samsung or from trusted source?

check if the phone is clean first:
https://www.devicecheck.ca/check-status-device-canada/

Re: New 5G phone

Darham77 — Sun, 25 Feb 2024 06:52:55 GMT

this is what showed up when I used that link you provided, no idea what that means because I am in NS, Canada. I checked earlier and whatever site/tool i used said that it was not blacklisted

Re: New 5G phone

softech — Sun, 25 Feb 2024 07:33:37 GMT

@Darham77

are you not in Canada or you are using VPN?

try accessing the site from another computer, of course, make sure no VPN is used and you are connected from Canada

Re: New 5G phone

TL7 — Sun, 25 Feb 2024 12:52:26 GMT

I'm on the 3G plan with a 5G phone, I sometimes get 5G in certain locations. Make sure you switch it on in the phone's settings.