topic Re: change of subscription in Get Support

change of subscription

Nas2 — Sat, 24 Feb 2024 20:56:24 GMT

Want to change my current plan (5G 40GB for $34) to the new promotion 5G 50GB for $34 but cannot find the new plan in my "change subscription" page. Please advise how to change the plan.

Re: change of subscription

Handy1 — Sat, 24 Feb 2024 20:58:38 GMT

@Nas2 That’s because it’s just for new activations . But it’s worth asking support if they will change it for you . Some have confirmed getting this new activation plan just by asking

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: change of subscription

bh83 — Sat, 24 Feb 2024 21:02:29 GMT

Hi @Nas2 it is possible that it is four and 90 day plan offers are not available for every customer unfortunately.

Re: change of subscription

jmjosse — Sat, 24 Feb 2024 21:07:15 GMT

new activations only

you could get the $40 - 75gb can/US plan instead

Re: change of subscription

Nas2 — Sat, 24 Feb 2024 21:10:42 GMT

Thank you very much.

Re: change of subscription

hairbag1 — Sat, 24 Feb 2024 21:12:26 GMT

@Nas2 wrote:
Thank you very much.

Come back and let us know if they give it to you or not.

Re: change of subscription

CRAIG80 — Sat, 24 Feb 2024 23:38:03 GMT

I want to switch to the 40 dollar canada u.s. plan, but it doesnr say data is canada and u.sm it onlt talks about the unlimited phone text etc... my current plan is 40 gig can/u.s data and talk etc..5G. Is this plan onlt for daata in Canada? I noticed the promo Plan for new subscribers only clearly indicate data is u.s. amd canada.

Re: change of subscription

jmjosse — Sat, 24 Feb 2024 23:58:19 GMT

It is for Canada AND USA.

Re: change of subscription

CRAIG80 — Sun, 25 Feb 2024 01:35:21 GMT

Why doesn't it say that for the data info on the existing customer plans? It says it on the new customer plans but not existing.

Re: change of subscription

Nas2 — Sun, 25 Feb 2024 03:44:13 GMT

I followed Handy1 suggestion and sent a private message to CS_Agent about 6 hours ago. I received a response for more info, which I did. However, after all this time no agent has replied.

Am I doing some wrong or the CS_Agents not available/not care?

Thank you all,

Re: change of subscription

jmjosse — Sun, 25 Feb 2024 16:15:36 GMT

be patient!

Re: change of subscription

jmjosse — Sun, 25 Feb 2024 16:27:37 GMT

Yes, typical oversight from the Marketing team at Public mobile. This question has been ask numerous times on the community forum. Has been confirmed by customer service agents to include US roaming also.