topic Re: Unsuccessful phone transfer from bell to public mobile in Get Support

Unsuccessful phone transfer from bell to public mobile

Joel953 — Sat, 24 Feb 2024 21:56:48 GMT

Hello everyone! I have trouble transferring my number to public mobile and am currently stuck with my temporary number. I have already paid for my public mobile subscription. The passcodes for the full access confirmation by Ever Safe doesn’t come through, apparently because I’m on my temporary number right now.

Can anybody help me with this problem? Thank you in advance!

Re: Unsuccessful phone transfer from bell to public mobile

softech — Sat, 24 Feb 2024 21:59:21 GMT

@Joel953 let's get your porting done first and your My Account access will work

There is a number to call to talk to live support, they can re-trigger the process for you. I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) . Check the envelope icon on top right. Call them and get it fixed

Re: Unsuccessful phone transfer from bell to public mobile

BKNS27 — Sat, 24 Feb 2024 21:59:39 GMT

@Joel953

DM a CS_Agent to help you fix the temporary number to your old number at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Unsuccessful phone transfer from bell to public mobile

TheSterlinger — Sat, 24 Feb 2024 22:00:11 GMT

You can call the porting department for Public Mobile to have your porting request reinitiated. I’ll send you the number via private message. Click your avatar and click messages.

Re: Unsuccessful phone transfer from bell to public mobile

Dman_dg — Sat, 24 Feb 2024 22:34:46 GMT

@Joel953 - I had the same issue last night. I had to go into my settings and switch the esim to the correct account in Cellular.

Re: Unsuccessful phone transfer from bell to public mobile

Chaphie — Sat, 24 Feb 2024 23:55:29 GMT

I have the same problem here …can’t confirm my phone number as I don’t receive text message.

Re: Unsuccessful phone transfer from bell to public mobile

Dman_dg — Sat, 24 Feb 2024 23:59:03 GMT

@Chaphie you can select to have it go to email, I had to do that. Once set up, you can get them by text.

Re: Unsuccessful phone transfer from bell to public mobile

Joel953 — Sun, 25 Feb 2024 00:56:20 GMT

Thanks, re-initiating the transfer seems to be the way. I contacted my previous provider, they told me to come to the physical store to confirm the transfer. I'm planning to go there tomorrow. Wish me luck 🙂

Re: Unsuccessful phone transfer from bell to public mobile

Joel953 — Sun, 25 Feb 2024 00:58:10 GMT

Thanks, that seems to be the way. I now need to confirm my transfer manually at the store of my previous provider. I'm planning to re-trigger the transfer tomorrow at the store and get it done there.

Re: Unsuccessful phone transfer from bell to public mobile

Joel953 — Sun, 25 Feb 2024 00:58:24 GMT

Thanks, that seems to be the way. I now need to confirm my transfer manually at the store of my previous provider. I'm planning to re-trigger the transfer tomorrow at the store and get it done there.

Re: Unsuccessful phone transfer from bell to public mobile

Dman_dg — Sun, 25 Feb 2024 01:01:13 GMT

@Joel953 @You can go into settings and activate it under cellular?

Re: Unsuccessful phone transfer from bell to public mobile

Dman_dg — Sun, 25 Feb 2024 01:02:49 GMT

@Joel953 @And is your previous sim still in your phone? You have to leave it until everything is complete.

Re: Unsuccessful phone transfer from bell to public mobile

Joel953 — Sun, 25 Feb 2024 01:32:09 GMT

It was not an option for me. My provider shows up as "Public Mobile", but it's a temporary number: I can call, but cannot be called to or send and receive any messages.

Re: Unsuccessful phone transfer from bell to public mobile

Joel953 — Sun, 25 Feb 2024 01:32:43 GMT

I only had ESims on this phone, but that's good to know!