topic Re: Canada/US plan in Get Support

Canada/US plan

PrincessLC30 — Sun, 25 Feb 2024 00:59:22 GMT

I have added the Canada/US plan and wondering if I need to turn roaming on while I’m in the US for it to work or if it works without roaming on if I have a Canada/US plan?

Re: Canada/US plan

softech — Sun, 25 Feb 2024 01:02:20 GMT

@PrincessLC30

yes, you still need to turn on mobile data roaming on your phone when you are in US. And make sure you connect to T-Mobile or At&T while you are ther

Re: Canada/US plan

Handy1 — Sun, 25 Feb 2024 01:02:37 GMT

@PrincessLC30 Yes you need to turn data roaming on and set phone to 4G/LTE not 5G and connect to T mobile or AT&T . If you have any issues with voice calling try phone set to 2G and connect only to T mobile

Re: Canada/US plan

Dunkman — Sun, 25 Feb 2024 01:03:19 GMT

@PrincessLC30

You will need to turn on roaming on your phone when you are in the United States.

Here is some more information:

https://www.publicmobile.ca/en/ab/get-help/articles/us-roaming-troubleshooting

Re: Canada/US plan

hairbag1 — Sun, 25 Feb 2024 01:09:17 GMT

@PrincessLC30

for optimum talk experience while in US, ensure that your cellphone is VOLTE enabled by PM...otherwise you need a cell that will drop to 2G for calls, as US has shut down their 3G.