topic Re: Threat in Get Support

Threat

AmyBrown082005 — Sun, 25 Feb 2024 00:49:28 GMT

Hello. My daughter rec3ived 3 calls at 535 and 536. The last call was answered and she received a threat. There was no caller ID. I need to know the number this call came from to contact RCMP

Re: Threat

Handy1 — Sun, 25 Feb 2024 00:54:04 GMT

@AmyBrown082005 I’m sorry to hear that . You can try and ask support if they can help but I’m not positive they can . Best of luck

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Threat

AmyBrown082005 — Sun, 25 Feb 2024 00:56:05 GMT

I somehow found that finally! Thank you for the link though 🙂 Not a fan of not being able to contact customer service directly!

Re: Threat

Handy1 — Sun, 25 Feb 2024 00:57:35 GMT

@AmyBrown082005 Yes all support is online unfortunately . It’s why we get to enjoy low cost plans here at PM . That said support will get back to you and everything is resolvable

Re: Threat

Chalupa_Batman — Sun, 25 Feb 2024 01:51:07 GMT

Hey @AmyBrown082005

As long as she hasn't made any calls or received any calls since then, please turn off the phone until you contact Public Mobile/Telus securities. They have the ability to trace the call to what number it came from. They won't tell you what it is but will make a note on your file. Then when the local police or RCMP call them, they'll be able to obtain the information. As long as it's not a VOIP program and actually came from a cell phone or land line. May also want to consider changing the number after this is resolved.

Re: Threat

Grinch — Sun, 25 Feb 2024 01:59:34 GMT

@AmyBrown082005

Sometimes when we receive a no caller id call the number will show in your My Account, recent activity.

The voip spoofing. If that is what happened is difficult to track.

Re: Threat

CS_Agent — Sun, 25 Feb 2024 18:58:43 GMT

Have a great day!