topic Re: Subscription Refund in Get Support

Subscription Refund

San2 — Sun, 25 Feb 2024 00:50:28 GMT

An amount of $31.5 was auto debited on Dec.22, 2023 for my account. But I moved over from Public Mobile to another service provider on Dec.28, 2023. Prorating for only 6 days of subscription from Dec.22 to Dec.28, would request you to refund for the remaining period as I am no more subscribed to Public mobile.

Please do the needful

Re: Subscription Refund

Handy1 — Sun, 25 Feb 2024 00:52:48 GMT

@San2 Sorry PM is pre paid and no refunds . It’s best to port away from PM day or two before your renewal to minimize money lost

Re: Subscription Refund

softech — Sun, 25 Feb 2024 00:54:11 GMT

sorry @San2 PM is prepaid provider and do not provide partial refund for early cancellation like your case

If you moved to Koodo or Telus, there is a slight chance they will give you a one time credit and they all part of Telus. If not, sorry, no way to get any credit back

Re: Subscription Refund

Jonalyn — Sun, 25 Feb 2024 01:58:39 GMT

Same thing happened to me today. Subscription technically doesn't even start till tomorrow. What a ridicilous policy by public mobile