topic Subscription Change Sooner? in Get Support

Subscription Change Sooner?

sophi_ — Sun, 25 Feb 2024 00:13:48 GMT

Hi all,

I have my account set up to change to a new plan subscription once my current one ends in March. I may need to have it changed sooner but don't see an option to do that on my account and can only cancel the new subscription. I also do not see the new subscription plan showing as an option to choose anymore so I'm unsure if I cancel it, will it allow me to choose this plan again?

New plan is the $40/m 5G 75GB Canada-US plan. Appreciate the help!

Re: Subscription Change Sooner?

hairbag1 — Sun, 25 Feb 2024 00:15:48 GMT

@sophi_

you can cancel the plan change set for next renewal...then buy the new plan right away. You'll lose whatever is left in current plan and there's no refunds or pro-rating.

Re: Subscription Change Sooner?

Handy1 — Sun, 25 Feb 2024 00:19:53 GMT

@sophi_ In your account go to subscriptions add on page you will see your current plan and upcoming plan . You can cancel the plan change there and choose the plan you want right away instead if you prefer . But you can also check your payment page for more details on your upcoming plan

Cancel plan change

Re: Subscription Change Sooner?

sophi_ — Sun, 25 Feb 2024 04:30:32 GMT

Thank you! The plan that I want right away is actually the upcoming subscription I need to cancel. I'm just concerned I don't see that plan as an option anymore under the change subscription list.

Can you confirm, once I cancel this upcoming subscription change will this plan become available again under the list of plan options?

Re: Subscription Change Sooner?

softech — Sun, 25 Feb 2024 04:33:22 GMT

@sophi_

what you meant by " once I cancel this upcoming subscription change"

you meant you have scheduled a plan change already, but you change mind and I want o change to another plan now?

Re: Subscription Change Sooner?

sophi_ — Sun, 25 Feb 2024 04:43:46 GMT

That's right. I already scheduled a subscription plan but had chosen to have to start when my current one expires March. However I've changed my mind and would like the new subscription plan to start now instead of waiting for March.