topic Re: US add on in Get Support

US add on

parasol — Sun, 25 Feb 2024 06:30:31 GMT

I purchased the $30 US add on, but I do not have the service. I turned off my phone as recommended, but it hasn’t changed a thing.

Re: US add on

Handy1 — Sat, 24 Feb 2024 23:17:50 GMT

@parasol Submit ticket with support to investigate

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: US add on

Chalupa_Batman — Sat, 24 Feb 2024 23:21:11 GMT

Hey @parasol

Go into your network settings and choose Tmobile then reboot. You should be up and running. If you don't know how, tell me if you have an Android or iPhone and I'll show you how.

Re: US add on

Dunkman — Sat, 24 Feb 2024 23:22:42 GMT

@parasol

You do not need to contact customer service agent yet.

First, do you see the US roaming add in your self service account? Did the payment go through?

If you see the add on, then choose either T mobile or AT&T as your US carriers. If one does not work, try the other carrier.

You can also do a network reset of your phone. Note: this will erase your Wifi saved passwords.

Here is some more information:

https://www.publicmobile.ca/en/ab/get-help/articles/us-roaming-troubleshooting

Re: US add on

Phil_Adelphus — Sat, 24 Feb 2024 23:24:39 GMT

@parasol Is anything working, voice calls, texting, data? Do you have data roaming turned on? If you are trying 5G then change it to 4G/LTE.

Speak to an agent

parasol — Sun, 25 Feb 2024 01:15:44 GMT

Is there a number to speak to an agent

Re: Speak to an agent

Dunkman — Sun, 25 Feb 2024 01:19:47 GMT

@parasol

No phone number to call. All customer service with Public mobile is done on the community and private messaging/ticketing customer service agent.

Have you tried the various suggestions from your previous post?

I will likely merge your two posts soon.

Re: Speak to an agent

Chalupa_Batman — Sun, 25 Feb 2024 01:21:11 GMT

Hey @parasol

Is this related to your previous post?

https://productioncommunity.publicmobile.ca/t5/Get-Support/US-add-on/td-p/1146076

About your purchase of a US add on but can't get it to work?

Re: Speak to an agent

Handy1 — Sun, 25 Feb 2024 01:22:39 GMT

@parasol Here’s how to

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: US add on

parasol — Sun, 03 Mar 2024 12:52:08 GMT

I was able to solve my issue, thank you.

Re: US add on

parasol — Sun, 03 Mar 2024 12:52:58 GMT

I was able to solve my issue, thank you