topic Re: Setup a recurring payment in Get Support

Setup a recurring payment

JesseXW — Sun, 25 Feb 2024 00:43:10 GMT

hi,

How can I setup the invoice payment to be recurring payment like other bill payment ? Right now I do not see this option.

thanks

JesseXW

Re: Setup a recurring payment

Handy1 — Sat, 24 Feb 2024 22:50:19 GMT

@JesseXW It’s automatically set up on your credit card when you activate log into your account to ensure it’s enabled

Turn auto subscribe off/on

Re: Setup a recurring payment

Dunkman — Sat, 24 Feb 2024 23:02:22 GMT

@JesseXW

If you a new customer who just activated, you automatically signed up for pre-authorized payments. You are subscribed to a subscription, which means preauthorized payments every 30 days.

However, for credit card purposes, Public mobile is not deemed a reoccurring payment for different reward programs.

Re: Setup a recurring payment

JesseXW — Sat, 24 Feb 2024 23:07:15 GMT

Hi Handy1, I did the way as you mentioned. But my credit card statement shows it as non-recurring payment.

Re: Setup a recurring payment

softech — Sat, 24 Feb 2024 23:13:14 GMT

@JesseXW the recurring setup is only on PM side, and not on the Credit card side. PM payment is not treated as recurring payment and won't be eligible for those special recurring bonus cash back/point as PM uses a different code to post payments to credit card. Many asked before and confirmed that already 😞

Re: Setup a recurring payment

Handy1 — Sat, 24 Feb 2024 23:13:19 GMT

@JesseXW Yes because PM is every 30 days not monthly so the bank doesn’t see it as a reacurring payments that’s eligible for points back on the card itself unfortunately like it would with Telus that’s monthly . But no worries you have auto pay set up

Re: Setup a recurring payment

Dunkman — Sat, 24 Feb 2024 23:15:05 GMT

@JesseXW wrote:
Hi Handy1, I did the way as you mentioned. But my credit card statement shows it as non-recurring payment.

@JesseXW

As mentioned in my earlier post, Public mobile billing is not considered a recurring payment for credit card billing purposes. Public mobile charges are categorized differently. Nothing can be done on your part and Public mobile is unlikely to change its billing procedures. Several customers have asked in the past, but unfortunately, nothing can be done to change this at the present time.