topic Re: Charged for an entire month I didn't use in Get Support

Charged for an entire month I didn't use

Jonalyn — Sun, 25 Feb 2024 00:43:46 GMT

Public mobile charged my credit card this morning for Feb 25 to March 25th. I switched to a different provider today on Feb 24th. Is there anyway to get refunded for this month since I used 0 days?

Re: Charged for an entire month I didn't use

Handy1 — Sat, 24 Feb 2024 22:51:55 GMT

@Jonalyn You cut it close to your renewal day .not confident they will but here’s the link to ask

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Charged for an entire month I didn't use

Jonalyn — Sat, 24 Feb 2024 22:59:06 GMT

Thanks

Re: Charged for an entire month I didn't use

Dunkman — Sat, 24 Feb 2024 22:59:32 GMT

@Jonalyn

Since Public mobile is prepaid, you unlikely will get a refund. Did you port to Telus or Koodo mobile? If so, you may want to contact Telus and Koodo to see whether they can help credit your account for the lost time.

For future reference, better to port a few days earlier to avoid a similar situation.