topic Re: Deleted eSIM - no service in Get Support

Deleted eSIM - no service

Halifaxguy84 — Sat, 24 Feb 2024 22:07:10 GMT

Somehow I deleted my eSIM and now I’m without any service. I need a new eSIM from PM somehow. Please assist. Thanks.

@CS_Agent

Re: Deleted eSIM - no service

Handy1 — Sat, 24 Feb 2024 22:18:52 GMT

@Halifaxguy84 You will need to re buy one from the app log into your account subscription add on page . Notice “shop SIM card now” tap it and choose eSIM and you will keep your same plan and phone number

adding judging by your name @Halifaxguy84 I’m guessing your in Halifax ? If so Halifax shopping center Koodo kiosk sells physical SIM card or the Koodo in Bedford place mall and the Telus and Koodo kiosk in mic Mac mall . And you can sim swap the number in your account . This is probably the very best way so if you ever want to change devices or factory reset your device for troubleshooting . You won’t have to rebuy esim again just change the SIM card out

SIM SWAPPING profile tabs

Note only do this on lap top or computer/ not mobile device

Re: Deleted eSIM - no service

softech — Sat, 24 Feb 2024 22:20:43 GMT

@Halifaxguy84

If you deleted eSIM by mistake , you have to re-buy a new one for $5.

Yes, while eSIM is "cool", there are disadvantages as well. For eSIM, if you have a new phone, or if you ever wipe your phone or deleted like what you did, you will have to re-buy a new eSIM again. There is no such problem with Physical sim card.

To rebuy new eSIM, First, download the app on your new phone, click ⊕ or ⧁ at the bottom left to bring up the menu and go to Subscription & Add-on page, scroll down to the bottom and click Shop SIM Card Now. You can buy and install eSIM from there

Or if you like, you can take this chance to change back to physical sim. so you don't have to worry about the sim situation again or you can change phone freely without extra cost. Buy from Amazon.ca for $5, same price as re-buying the esim

Re: Deleted eSIM - no service

Halifaxguy84 — Sat, 24 Feb 2024 22:26:19 GMT

Thanks very much. Will be looking at going back to physical SIM for sure.

Re: Deleted eSIM - no service

Halifaxguy84 — Sat, 24 Feb 2024 22:26:55 GMT

Thanks very much!