topic Re: Add on in Get Support

Add on

BJ69 — Sat, 24 Feb 2024 17:42:10 GMT

Hi..

I purchased an add on yesterday morning and it's been 24hrs and it's still not been activated. Ticket has been submitted...

Did I miss something I should have done?

Re: Add on

hairbag1 — Sat, 24 Feb 2024 17:43:45 GMT

@BJ69

which add-on ? Log in to your account, preferably on a laptop. Click on Add-ons to see if it's there.

Re: Add on

softech — Sat, 24 Feb 2024 17:44:17 GMT

@BJ69 what add-on did you get?? just in case it is cache issue, try login My Account using Incognito mode again and check

for ticket with PM support, did you check the community inbox for their reply. *f no reply yet, message support again

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Add on

Handy1 — Sat, 24 Feb 2024 17:45:09 GMT

@BJ69 .maybe first try rebooting the phone and log in again incognito / private mode see if they makes any difference , if not and you have already been charged please submit ticket with support to investigate for you

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Add on

BJ69 — Sat, 24 Feb 2024 20:23:58 GMT

I sent a private message