topic Re: account update to $24 for 4or5gb data plan? in Get Support

account update to $24 for 4or5gb data plan?

Lidia1934 — Sat, 24 Feb 2024 20:20:18 GMT

Would it be possible to update my account to the $24 / month plan for the 4gb or 5gb plan?

Re: account update to $24 for 4or5gb data plan?

Handy1 — Sat, 24 Feb 2024 20:23:32 GMT

@Lidia1934 Best to ask support if they can help do that for you . Some have been successful at getting the new activation only plans just by asking support

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: account update to $24 for 4or5gb data plan?

Phil_Adelphus — Sat, 24 Feb 2024 20:24:12 GMT

@Lidia1934 Since it is for new activations only then in theory no, but you can try asking customer service by sending a private message using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

There are no guarantees though.

Re: account update to $24 for 4or5gb data plan?

Lidia1934 — Sat, 24 Feb 2024 20:27:22 GMT

thank you for the suggestions.

Re: account update to $24 for 4or5gb data plan?

HALIMACS — Sat, 24 Feb 2024 20:56:25 GMT

Another user just got moved so I'd say there's definitely precedent @Lidia1934

I'm gonna say they will do it for you ... (edit: IF you're moving to a higher value plan from the one you're currently on)

Adding: here's the thread @Lidia1934 ,

Re: $29/m 20gb - Community (publicmobile.ca)

Re: account update to $24 for 4or5gb data plan?

computergeek541 — Sat, 24 Feb 2024 20:46:11 GMT

@HALIMACS wrote:
Another user just got moved so I'd say there's definitely precedent @Lidia1934
I'm gonna say they will do it for you ...

When exceptions are made, they are on a case by case basis. There isn't any way to no for sure ahead of time that answer that an particular customer will receive.

Re: account update to $24 for 4or5gb data plan?

HALIMACS — Sat, 24 Feb 2024 20:52:33 GMT

Precedent @computergeek541

What would allow them to give the option to some but not to all? That's a very slippery slope ...

They just did it here:

Re: $29/m 20gb - Community (publicmobile.ca)

Re: account update to $24 for 4or5gb data plan?

Zantac — Sat, 24 Feb 2024 21:48:47 GMT

Public Mobile likes to screw over current customers.