topic my phone was stolen and i cant shut it down in Get Support

my phone was stolen and i cant shut it down

klanders5 — Sat, 24 Feb 2024 20:19:03 GMT

my phone was stolen and im not able to get logged in to shut off the service

Re: my phone was stolen and i cant shut it down

Handy1 — Sat, 24 Feb 2024 20:22:21 GMT

@klanders5 Submit ticket with support to help report it lost/stolen

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: my phone was stolen and i cant shut it down

softech — Sat, 24 Feb 2024 20:24:26 GMT

@klanders5 you don't have to close the account, you can get a sim card to reads back to this account

Maybe supsend your service first until you got a replacement sim card:

Login to My Account, go to Profile page, click Report Lost/Stolen Phone and click Put my service on hold
(or use this direct link: https://myaccount.publicmobile.ca/en/account/profile/lost-or-stolen-phone)

If you are unable to login as you don't have a phone to receive the 2FA code: On the screen it is expecting you to enter the code, click Didn't get the code? or Resend code and then choose Send email

Re: my phone was stolen and i cant shut it down

klanders5 — Sat, 24 Feb 2024 20:34:08 GMT

thank you for that help, now im realizing the problem is that my account is linked to an email account that had been hacked and shut down. I cant get into it now so im really struggling with this

Re: my phone was stolen and i cant shut it down

RaviRajnish — Sat, 24 Feb 2024 21:18:15 GMT

Can you reset the password for the email?

Re: my phone was stolen and i cant shut it down

BKNS27 — Sat, 24 Feb 2024 21:54:27 GMT

@klanders5

Your only option is to contact a CS_Agent by DM them to help you Blacklist your phone and pause your account at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437