topic Re: need refund - unable to transfer number in Get Support

need refund - unable to transfer number

SuzanneAylward — Sat, 24 Feb 2024 17:23:40 GMT

Hi I need assistance in processing a refund - I am unable to transfer my number to public.

Re: need refund - unable to transfer number

Sansan — Sat, 24 Feb 2024 17:30:29 GMT

What is the error or reason given that you cannot transfer? Have you downloaded the public mobile app?

Check if your phone can be transferred first. Whi are you transferring from?

https://secure.koodomobile.com/checktransfereligibilityparrot/default.do

Re: need refund - unable to transfer number

Dunkman — Sat, 24 Feb 2024 17:31:07 GMT

@SuzanneAylward

Since Public mobile is prepaid, in general, there are no refunds.

Why are you unable to transfer your number? Maybe the community members can help.

Did you check the eligibility of your phone number for transfer?

https://secure.koodomobile.com/checktransfereligibilityparrot/default.do

Re: need refund - unable to transfer number

SuzanneAylward — Sat, 24 Feb 2024 17:34:34 GMT

I spoke to customer service - it's unable to be transferred to telus system.

Re: need refund - unable to transfer number

SuzanneAylward — Sat, 24 Feb 2024 17:35:16 GMT

I did not check the number first as I didn't think this would be an issue. I cannot transfer the number to public/koodo/telus at all.

Re: need refund - unable to transfer number

Dunkman — Sat, 24 Feb 2024 17:38:50 GMT

@SuzanneAylward

@SuzanneAylward wrote:
I did not check the number first as I didn't think this would be an issue. I cannot transfer the number to public/koodo/telus at all.

Then you will need to contact customer service agent to explain your situation and hopefully, they can help with this request.

Send a private message to CSA through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: need refund - unable to transfer number

Sansan — Sat, 24 Feb 2024 17:40:01 GMT

Ok in that case send a message to cs agents at the link below to explain. Sorry about that.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: need refund - unable to transfer number

AAL2431 — Sat, 24 Feb 2024 18:07:04 GMT

Hi there I'm having the same issue and messaged CS as well. I have not received a reply for over 3 hours. Unbelievable.

Re: need refund - unable to transfer number

Sansan — Sat, 24 Feb 2024 18:13:15 GMT

Just have to wait. Check your avatar on top right

Re: need refund - unable to transfer number

AAL2431 — Sat, 24 Feb 2024 18:25:09 GMT

unfortunately when it comes to the company losing money, they don't reply. i know friends who have sent in tickets and have already received replies