topic Re: Data in Get Support

Data

AngelaSears — Sat, 24 Feb 2024 17:26:20 GMT

Why is my data not working when I’m not near wifi ?

Re: Data

Sansan — Sat, 24 Feb 2024 17:28:21 GMT

Check that your data is turned on. Ensure you haven't used up all your data. Check the settings on your phone that something is not tuned off.

Re: Data

AngelaSears — Sat, 24 Feb 2024 17:29:39 GMT

What all can I check on my settings ? I have never had this problem ever before. I can’t even send a text!

Re: Data

Dunkman — Sat, 24 Feb 2024 17:33:36 GMT

@AngelaSears

More details would be helpful. Community members are customers like yourself. We can offer troubleshooting advice, but don't have direct access to your account.

New customer versus old?

Active versus suspended account?

What about talk, text?

Did data work before?

Re: Data

Sansan — Sat, 24 Feb 2024 17:36:28 GMT

Ok is your aaccout active? When was rhe last time you paid?

Re: Data

AngelaSears — Sat, 24 Feb 2024 17:42:00 GMT

Everything is turned on, I pay in advance every 3 months.

Re: Data

AngelaSears — Sat, 24 Feb 2024 17:46:06 GMT

I’ve been a customer of Public Mobile for over 10 years. I can call but not text or go on the internet. The internet bars when not in wifi area was not showing very strong, only 2 bars.

Re: Data

Sansan — Sat, 24 Feb 2024 17:47:22 GMT

Last thing I can suggest is to sign into your account to check the status.

If you have and it's show all good and nothing turned off I'm settings, then message cs agent below. Maybe account needs to be troubleshooting.

You can also turn on and off airplane mode. Restart phone to see if helps.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Data

AngelaSears — Sat, 24 Feb 2024 17:49:19 GMT

Thank you I have tried turning Airplane mode on and off and now phone. I will look into the rest though. Thanks for the suggestions and help.

Re: Data

Dunkman — Sat, 24 Feb 2024 17:58:12 GMT

@AngelaSears wrote:
I’ve been a customer of Public Mobile for over 10 years. I can call but not text or go on the internet. The internet bars when not in wifi area was not showing very strong, only 2 bars.

@AngelaSears

Thanks for the information.

You may want to try the following:

Reboot your phone.

Network reset of phone (note - this will erase any saved Wifi settings).

You could also try your PM SIM card in another working phone. This will help determine whether hardware issue versus PM service problem.