topic Re: My iPhone shows SOS in Get Support

My iPhone shows SOS

Jacob241 — Sat, 24 Feb 2024 16:05:38 GMT

For the last two days my iPhone shows SOS.

Billed pay and no payment issue

Reset the network and restarted the phone a few times

Phone: iPhone 12 mini

Re: My iPhone shows SOS

Dunkman — Sat, 24 Feb 2024 16:11:42 GMT

@Jacob241

Just in case, maybe check the blacklist phone list:

https://www.devicecheck.ca/consumers/

Just to make sure the phone is not blacklisted for some reason.

You can also try the PM SIM card in another working phone to see if you see the same message.

Is the IOS updated on your iPhone?

Re: My iPhone shows SOS

hairbag1 — Sat, 24 Feb 2024 16:12:48 GMT

@Jacob241

try your sim in a different unlocked phone.

Re: My iPhone shows SOS

Jacob241 — Sat, 24 Feb 2024 16:16:17 GMT

IOS is updated on my iPhone, and it is not black listed. I do not have access to anther phone to try the sim card

Re: My iPhone shows SOS

hairbag1 — Sat, 24 Feb 2024 16:18:59 GMT

@Jacob241 wrote:
IOS is updated on my iPhone, and it is not black listed. I do not have access to anther phone to try the sim card

ask one of your friends to borrow theirs so you can run the test...or check gogle to find out if there's a Mobile Klinik in your vicinity... go there to run the test.

Re: My iPhone shows SOS

softech — Sat, 24 Feb 2024 16:19:53 GMT

@Jacob241 you really have to ask a friend for help to :

1. check your PM sim in another phone

2. check another active sim on your phone

You really need to do this to confirm if it is an account issue or device

and you said it is not blacklisted, did you check it today at the site, this thing can change quickly:
https://www.devicecheck.ca/check-status-device-canada/

Re: My iPhone shows SOS

Jacob241 — Sat, 24 Feb 2024 16:26:10 GMT

SIM card is fully functional on another phone. What now ?

Re: My iPhone shows SOS

Dunkman — Sat, 24 Feb 2024 16:32:02 GMT

@Jacob241

Then it is a phone issue. Likely software problem. You already did a network reset of phone and reboot of phone. Potentially a factory reset is the next step. Need to backup your phone first.

Before attempting a factory reset, you may want to contact customer service agent.

I found this post earlier this week:

https://productioncommunity.publicmobile.ca/t5/Get-Support/Iphone-13-pro-max-SOS-network/m-p/1144589#M798966

CSA was able to help.

Send a private message to CSA through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437