topic Re: Manual Payment in Get Support

Manual Payment

DavidHarv — Sat, 24 Feb 2024 15:25:48 GMT

I've asked about switching my current plan to the new $35 Can/US one and the agent said they can but I'll need to do a manual payment.

I've searched through the payment options on my account and I just see a tick box for subscribed or unsubscribe?

If someone can assist me on how I make a manual payment that would be great.

Thanks

Re: Manual Payment

Chalupa_Batman — Sat, 24 Feb 2024 15:28:29 GMT

Hey @DavidHarv

All you need to do is go into your account, add a credit card or prepaid card or even a voucher. Make the payment and it's easy as that.

Log into your account, go to PAYMENTS on the left side, next page bottom right ish, add funds with Credit/Debit card. Easy.

Re: Manual Payment

DavidHarv — Sat, 24 Feb 2024 15:29:39 GMT

I have a credit card already set up for auto payments but this agent is wanting me to make a manual payment.

Re: Manual Payment

Chalupa_Batman — Sat, 24 Feb 2024 15:31:00 GMT

I understand. I had to do the same thing even though I had auto set up too. I just followed what I said below, tossed in some funds into my account and boom. New plan up and running. Was very happy. 🙂

Re: Manual Payment

Dunkman — Sat, 24 Feb 2024 15:34:06 GMT

@DavidHarv

In the payment section, on the website self service, there is a link on the right lower corner. Add funds with Credit card/debit. Click on that link and proceed to load up funds.

Re: Manual Payment

DavidHarv — Sat, 24 Feb 2024 15:47:20 GMT

I see the Redeem Payment Voucher but I do not have the Add Funds with Credit/Debit Card button

Re: Manual Payment

Dunkman — Sat, 24 Feb 2024 15:59:31 GMT

@DavidHarv wrote:
I see the Redeem Payment Voucher but I do not have the Add Funds with Credit/Debit Card button

@DavidHarv

Website does have caching issues. Maybe try to login with a different web browser, clear cache or incognito mode. Or try a different device or the PM app itself.

I see the option on the website and the PM app itself.

Re: Manual Payment

DavidHarv — Sat, 24 Feb 2024 16:01:31 GMT

Re: Manual Payment

Meow — Sat, 24 Feb 2024 16:02:14 GMT

If you want to switch account NOW then you have to pay NOW which is not a good idea.

Do schedule plan change and it will seamlessly switch and charge your card.

Re: Manual Payment

softech — Sat, 24 Feb 2024 16:03:17 GMT

@DavidHarv

try using Incognito mode , or better, try on a browser (Incognito mode) on the computer

if still cannot find it, use this direct link:

https://myaccount.publicmobile.ca/en/account/payment/funds/card

Re: Manual Payment

DavidHarv — Sat, 24 Feb 2024 16:08:01 GMT

The direct link worked thanks!

Re: Manual Payment

SqBread — Sat, 24 Feb 2024 20:33:32 GMT

I was told the same thing and couldn't find a way to make a payment too. The solution(the direct link) worked. Thanks!