topic Re: RCS Chats are stuck in 'Setting up...' status after switching to Public Mobile in Get Support

RCS Chats are stuck in 'Setting up...' status after switching to Public Mobile

Jvermette — Sun, 26 Nov 2023 13:30:41 GMT

I ported over my number from Koodo and ever since the switch my RCS chats aren't working. When I go in the settings it says 'Status: setting up... trying to verify your phone number'

I tried force stopping and clearing cache of Carrier services and then the same for Messages and still the same Status. I am on a Pixel 6.

Has anyone had the same issue?

Thanks

Re: RCS Chats are stuck in 'Setting up...' status after switching to Public Mobile

Handy1 — Sun, 26 Nov 2023 13:33:26 GMT

@Jvermette Try reseting network settings see if that helps

Re: RCS Chats are stuck in 'Setting up...' status after switching to Public Mobile

gpixel — Sun, 26 Nov 2023 14:49:21 GMT

@Jvermette

have you tried disabling and re-enable the toggle button? I typically leave RCS chats disabled. are there features on there that you like?

Re: RCS Chats are stuck in 'Setting up...' status after switching to Public Mobile

Dunkman — Sun, 26 Nov 2023 15:33:27 GMT

@Jvermette

Also make sure that your data is working properly.

Is calling out and receive calls working fine also?

Re: RCS Chats are stuck in 'Setting up...' status after switching to Public Mobile

DennyCrane — Sun, 26 Nov 2023 16:05:20 GMT

@gpixel I like RCS for read receipts, improved group messaging, higher quality pics and videos, ability to use when out of the country etc.

Re: RCS Chats are stuck in 'Setting up...' status after switching to Public Mobile

BrendenBedard — Sun, 26 Nov 2023 16:23:56 GMT

I also just switched to public from koodoo earlier week and I'm having the identical issue. It's been ongoing for about 4 days now and I've tried all the suggestions listed here and it hasn't resolved my issue. I'm able to receive all calls and sms messages at least but this has been a very negative initial impression of Public.

Re: RCS Chats are stuck in 'Setting up...' status after switching to Public Mobile

Jvermette — Sun, 26 Nov 2023 16:57:18 GMT

The other two possible solutions I read was to leave phone off overnight or leave RCS chats off for a couple weeks. I'm going to try those next. I'll let you know if I figure it out

Re: RCS Chats are stuck in 'Setting up...' status after switching to Public Mobile

gpixel — Sun, 26 Nov 2023 17:44:05 GMT

@Jvermette

one thing you can try is to sign out of the messages app. clear the cache again and restart the device. try signing into rcs without linking your account to messages

Re: RCS Chats are stuck in 'Setting up...' status after switching to Public Mobile

WeaponH — Sat, 02 Dec 2023 00:48:05 GMT

I switched to Public from Telus and only noticed this issue today. I solved it by going to my Network settings and clicking Public Mobile 5G which turned off my home wifi. Then I turned my home wifi back on and my status was then connected. May take a few toggles back and forth.

Re: RCS Chats are stuck in 'Setting up...' status after switching to Public Mobile

nsgallup — Sat, 24 Feb 2024 15:21:27 GMT

I know this is old but I found this when I had the same issue. I solved it by disabling the messages app which removed all updates to the app, the enabling it and updating it to the latest version. After doing this I got a message saying RCS messaging had been activated.

Re: RCS Chats are stuck in 'Setting up...' status after switching to Public Mobile

williamb — Fri, 08 Mar 2024 01:58:16 GMT

if you find that RCS chat is "trying to verify your number" after you change to Public Mobile, reset your data in google messages. Conversations will still be in tact. (or at least were for me)
app settings / messages / storage / clear data

Re: RCS Chats are stuck in 'Setting up...' status after switching to Public Mobile

JavinC — Sun, 31 Mar 2024 04:51:13 GMT

Worked perfectly for me!

Re: RCS Chats are stuck in 'Setting up...' status after switching to Public Mobile

Brock0Lee — Fri, 26 Apr 2024 13:21:02 GMT

This maybe a old thread but here is an updated fix if anyone else encounters this issue.

I found the fix for this issue. I had the same issues and solved it in less then 12 hours. Should work for everyone having the RCS chat features stuck on verifying.

Solution: navigate to here https://myaccount.google.com/phone and there you'll see your number and a toggle to verify your number. Re verify there and it should work. Remove any other devices in that list that you're no longer using also.

Re: RCS Chats are stuck in 'Setting up...' status after switching to Public Mobile

costafew — Sat, 09 Nov 2024 02:19:10 GMT

Same issue. I tired all of the "quick" things above. What ended up working for me was going to so settings for the messages app, force closing the app, uninstalling updates, go to Google play store, find Google messages app, install updates. Launch app and found that I was signed out of messages. At that point RCS was on and working, phone number verified. I confirmed that RCS was working then signed back into Google account. AOK

Re: RCS Chats are stuck in 'Setting up...' status after switching to Public Mobile

DennyCrane — Sat, 09 Nov 2024 02:27:04 GMT

It amazes me how many of my iPhone contacts I'm still having SMS correspondence with (vs RCS) at this point. I'm assuming they have auto updates turned off and haven't upgraded to iOS 18 yet.

Re: RCS Chats are stuck in 'Setting up...' status after switching to Public Mobile

thechabs — Sat, 23 Nov 2024 15:41:18 GMT

This worked for me. Thanks!

Re: RCS Chats are stuck in 'Setting up...' status after switching to Public Mobile

MrBeck — Sun, 08 Dec 2024 17:29:37 GMT

My phone set up immediately with no problem. My wife's phone was stuck with "Setting up". We went into the Messages App > Storage > Clear Data and also cleared the Cache. It immediately started working.