topic Plan Renwal in Get Support

Plan Renwal

Kiernan — Sat, 24 Feb 2024 13:36:19 GMT

Hello, I am unable to renew my monthly plan. It is telling me payment didn’t go through but when I go to pay online the option to pay for the plan does not show up anymore. When attempting to switch plans or find a new way to pay for a plan I cannot even access the “cart”. The page seems to be broken. Any help is greatly appreciated!

Re: Plan Renwal

Chalupa_Batman — Sat, 24 Feb 2024 13:43:18 GMT

Hey @Kiernan

Sounds like maybe you're having cache issues. Go into your browser settings and clear your cache and restart your browser and try again. If you're still having issues, you can reach out to a CS Agent for help via this link.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Plan Renwal

Dunkman — Sat, 24 Feb 2024 14:37:31 GMT

@Kiernan

Or you can try private or incognito mode. A different web browser. Or even a different device. Public mobile app is another option. Might want to wait one hour since if you try too many times, your account may be temporary locked for payments.

If you need service right away, you could also purchase a payment voucher either in store (ie. Shopper, Shell, etc) or online (recharge.com - service fee applies)