topic Re: eSIM didn’t activate when I set it up during the port over. in Get Support

eSIM didn’t activate when I set it up during the port over.

Inathani — Sat, 24 Feb 2024 21:31:16 GMT

when I set up my account last night it looked like everything went though and then it said I had to wait for the esim to start working. After an hour it said esim activation failed and I should Contact support.

I tried using the QR code that came in my activation email and that isn’t working either.

Any assistance in getting my phone working would be much appreciated.

Re: eSIM didn’t activate when I set it up during the port over.

Phil_Adelphus — Sat, 24 Feb 2024 12:53:41 GMT

@Inathani To contact support send them a private message using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

An agent will reply at the envelope icon top right or tap your avatar for Messages if you don't see an envelope.

Re: eSIM didn’t activate when I set it up during the port over.

Inathani — Sat, 24 Feb 2024 17:55:43 GMT

Okay i have done that, any idea of support hours on the weekend?

Re: eSIM didn’t activate when I set it up during the port over.

Phil_Adelphus — Sat, 24 Feb 2024 18:01:01 GMT

@Inathani Their advertised hours are 9 a.m. to 10 p.m. EST. I believe that is 7 days a week but response might be a bit slower at the weekend.

Re: eSIM didn’t activate when I set it up during the port over.

Inathani — Sat, 24 Feb 2024 18:04:43 GMT

Thanks for that info.