topic Re: Subscription Not Activated in Get Support

Subscription Not Activated

Joe22 — Sat, 24 Feb 2024 04:31:12 GMT

Getting Subscription Not activated after trying to set up e-sim. When clicking Get Support I get directed to sign-in to open a ticket I get a blank screen.

Re: Subscription Not Activated

will13am — Sat, 24 Feb 2024 04:34:45 GMT

@Joe22 , if you need support assistance to complete your activation, use the link below.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Subscription Not Activated

softech — Sat, 24 Feb 2024 05:45:32 GMT

@Joe22

check the Sim Manager on the device (or Settings > Cellular) first and see if the Public Mobile eSim is there already and just not enabled? If you see the esim there, enable it. If it is an iPhone , set it as Primary and toggle on "Turn on this line". And also, if you still have the old provider sim card, remove it if it is physical or disable that if it is an esim

if not there, then yes, you really need to engage support by direct message for further help

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there