topic Re: URGENT in Get Support

URGENT

frustratednew — Fri, 23 Feb 2024 20:54:00 GMT

Just signed up..ported number sim is in but NO access....tried to set personal hotspot ..says CONTACT PUBLIC M

Re: URGENT

hairbag1 — Fri, 23 Feb 2024 20:56:02 GMT

@frustratednew

did you reply YES within 90 mins during the port process ?

added link...https://www.publicmobile.ca/en/bc/get-help/articles/number-transfer-port-troubleshooting

Re: URGENT

frustratednew — Fri, 23 Feb 2024 20:56:12 GMT

yes i did

Re: URGENT

Handy1 — Fri, 23 Feb 2024 20:56:20 GMT

@frustratednew Did you leave old providers SIM card in the phone to reply Yes to the confirmation text to port ? I’ll send you the porting team number private message . They can re trigger the port request for you

Re: URGENT

softech — Fri, 23 Feb 2024 20:57:23 GMT

@frustratednew

before you setup hotspot, can you confirm your service is fully functioning? is data working by itself? We need to make sure data is working or not

and for hotspot setup, PM does not block hotspot , so no need to worry, just a setup issue. do you have Android or iPhone?