topic Re: Plan change button doesnt work in Get Support

Plan change button doesnt work

jmweise — Tue, 04 Jan 2022 20:42:54 GMT

hey gang,

I'm going on vacation and Public Mobile doesnt roam where I will be. So to keep my phone number I was going to change to a 90 day plan with no talk, text or data. That came to $25 which I added to the account. When I hit the, change plan at next renewal button, it doesnt do anything. no error msg, no nothing.

Re: Plan change button doesnt work

Anonymous — Mon, 12 Mar 2018 20:48:19 GMT

you need send a private message to @CS_Agent.

In your message put it, please include.
- your account number
- your phone number
- your account PIN
- Detailed explanation of specific your Plan change .
- them can help you a lot nice service Team

Good Luck

Re: Plan change button doesnt work

jmweise — Mon, 12 Mar 2018 20:54:23 GMT

wow - seriously? what kind of security does the system have if you have to hand over your acct number and pin? that's serioulsy dumb.

Re: Plan change button doesnt work

Luddite — Mon, 12 Mar 2018 21:00:31 GMT

@jmweise That will not work as you hope. Don't do anything more until you read: https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/Extended-Absence/m-p/142735#M9767.

Then return for more clarity.

Re: Plan change button doesnt work

jmweise — Mon, 12 Mar 2018 21:11:03 GMT

thx - that's good info.

Re: Plan change button doesnt work

jmweise — Mon, 12 Mar 2018 21:21:47 GMT

I went in and changed my plan to 90 day, province only, no text, no data. I'm on auto pay but it seems I need to prepay to change even though I asked for the new plan to start when my service renews. that's pretty strange. why prepay if I'm on autopay?

Re: Plan change button doesnt work

Luddite — Mon, 12 Mar 2018 21:28:04 GMT

@jmweisewrote:
I went in and changed my plan to 90 day, province only, no text, no data. I'm on auto pay but it seems I need to prepay to change even though I asked for the new plan to start when my service renews. that's pretty strange. why prepay if I'm on autopay?

Depends what you are trying to do:

a) change plan today >> pay now

b) change plan on next renewal date >> pay automatically later.

What do you need to do; ie. when do you leave/return? when does current plan expire?

Re: Plan change button doesnt work

jmweise — Mon, 12 Mar 2018 22:35:50 GMT

thx -

I have autopay and asked to change the plan at the next renewal. I hit the appropriate button - change on next renewal date - but didnt get any msg - I would expect either a msg saying thx, we'll bill you the new amount when your renewal happens or sorry, there's been a problem.

Re: Plan change button doesnt work

mimmo — Mon, 12 Mar 2018 23:03:10 GMT

@jmweise why not remove auto pay and just let your plan expire. you have 90 days to reactivate the plan without losing the number. once you come back add the funds and your phone should start working.

Re: Plan change button doesnt work

Luddite — Tue, 13 Mar 2018 00:19:21 GMT

@jmweisewrote:
thx -

I have autopay and asked to change the plan at the next renewal. I hit the appropriate button - change on next renewal date - but didnt get any msg - I would expect either a msg saying thx, we'll bill you the new amount when your renewal happens or sorry, there's been a problem.

So you won't be worried I think it would be best to send a private message to the moderator team with your phone number, account PIN, and an explanation.