topic Re: US roaming nor working in Get Support

US roaming nor working

jack57 — Fri, 23 Feb 2024 18:21:33 GMT

Just used 25 points to buy US roaming for 15days and nothing ,then I purchased US roaming from add ons $17.25 and still nothing please refund me as soon as possible.

Re: US roaming nor working

hairbag1 — Fri, 23 Feb 2024 18:23:11 GMT

@jack57

make sure Roaming Data is enabled in cellphone Settings. Select AT&T or T-Mobile for talk.

Re: US roaming nor working

hTideGnow — Fri, 23 Feb 2024 18:23:35 GMT

HI @jack57

US roaming needs AT&T or T-Mobile , is your phone connecting to either network? try both network

Also, you shouldn't have 2 add-on, you probably wasted, I would check with cs agent and have them to reverse one of the two (having two could actually worsen the situation)

please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: US roaming nor working

softech — Fri, 23 Feb 2024 18:25:44 GMT

@jack57 you redeemed the Data/Talk/text bundle and you don't need to rebuy the Talk/Text bundle agian

and data and text are usually very easy to get it working, talk could be slightly more work, depends on the phone

Critical part to US roaming depends on T-Mobile/AT&T coverage and whether you can connect successfully onto either network.

If the phone is not connecting to T-Mobile/AT&T, change the Network Connection from Automatic to Manual and select and test both T-Mobile and AT&T and see which one you can connect.

If your issue is with data, make sure your Roaming Mobile data is enabled and you have disabled your mobile data limiter. Also change your network mode to 4G (and don't try 5G until you can connect and works on 4G)

If your issue is with voice, make sure VoLTE is enabled on the device setting. And if it does not work, try to change the Network to T-Mobile ONLY, and change Preferred Network Type or Network Mode to 2G and see if the calls go through.
Also, you can download VoIP app TextNow as a workaround to make calls and text if you have Wifi or if your roaming has data component and data is working