topic Re: Account hack in Get Support

Account hack

Williamtuff — Fri, 23 Feb 2024 17:01:20 GMT

My account email for my other account was changed.. how can I get it back. As I am also not getting codes sent to my phone. @CS_Agent

Re: Account hack

softech — Fri, 23 Feb 2024 17:13:06 GMT

@Williamtuff

only the email got hacked and not your PM's My Account, right? If that is the case, you can still login My Account using email as the login id. Once you login, go to Profile page, click Manage EverSafe id and update the email address three

https://myaccount.publicmobile.ca/en/account/my-profile

If you cannot login My Account, just ask PM support to help

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Account hack

Williamtuff — Fri, 23 Feb 2024 17:19:18 GMT

Unfortunately says my email is invalid... like it was changed

Re: Account hack

softech — Fri, 23 Feb 2024 17:20:46 GMT

@Williamtuff

then please message support as advised above. Agent will help to change the login to another email address