topic got new sim card then what? in Get Support

got new sim card then what?

TC — Tue, 04 Jan 2022 20:42:53 GMT

Hi - my phone is showing "emergency calls only" and so public mobile sent me a new sim card.

i updated my new sim card number on my personal account page.

put the card into my phone, it's the same problem

can someone advise

Re: got new sim card then what?

NDesai — Mon, 24 Oct 2016 23:24:06 GMT

Can you try the sim in another phone?

Re: got new sim card then what?

Saray_O — Mon, 24 Oct 2016 23:33:43 GMT

Hi @TC,

Could you send me your new Public Mobile SIM card number and your Public Mobile phone number through a private message? I will assist you 🙂

Re: got new sim card then what?

srlawren — Tue, 25 Oct 2016 00:10:29 GMT

Hi @TC,

If you haven't already, please send @Saray_O the info she requested, and she should be able to assist you fairly promptly. Hope you get a quick resolution.