topic Re: New plan in Get Support

New plan

bh83 — Fri, 23 Feb 2024 08:30:50 GMT

Hi everyone,

Please check your subscription options in your account/app I just got offered 100GB of data for $55.00 per month no USA CANADA ONLY!!

Re: New plan

Hollister — Fri, 23 Feb 2024 08:50:02 GMT

@bh83
This is what I see in self service:

Re: New plan

kb_mv — Fri, 23 Feb 2024 12:20:07 GMT

I am on a Christmas promotion $40 for 75GB per month and just switched my next renewal to $40 for 75GB CAN-US. Glad I check in here every couple days.

Re: New plan

will13am — Fri, 23 Feb 2024 15:44:38 GMT

Good find! This deal is not showing up in the plan web page. I have never taken on a CAN-US plan, does the fine print say anything about how much of the data bucket can be used in the US?

Edit: I found the answer. The fine print says "Whether in Canada or the US, this plan includes unlimited calling, text, picture and video and messaging to phone numbers within and between Canada and the US. Data can be used in both Canada and the US." I am also seeing this plan on the web site, must have had data caching issues. Time to do a plan upgrade.

Re: New plan

Handy1 — Fri, 23 Feb 2024 15:52:57 GMT

@bh83 Yes wow thanks for sharing I see several great plan offerings in my account for both CAN/US plans and non US plans that don’t appear on website it’s like x mas for existing customers today 🙂

Re: New plan

wetcoaster — Fri, 23 Feb 2024 16:35:32 GMT

Whatever happened to "less for less"... As an existing customer, it would be great to see some good offers in the gap between $25/1GB and $40/60GB. Heck, just make that $25 a real 2024 plan with 5GB, accessible for all *.

Edited to add, the $55 Canada only plan in the above line-up is the only one with the 90day option at $150/300GB. All data as of 8:30am PST on February 23 /2024.

* No, these accounts are not getting text promos for whatever reason. We never replied "stop" to PM promos. And yes, we have tried to plead, nicely, with CSR on multiple occasions to upgrade $15 to $24 / $25, no dice. You'd think that they would be happy to get $9 / $10 more from us...

Re: New plan

kb_mv — Fri, 23 Feb 2024 16:50:45 GMT

@bh83 @wetcoaster @Handy1 @will13am @Hollister

I just confirmed with CS as well that the data is US and Canada despite it not saying it like the original $65 US plan. Guess I should have delved deeper into the conditions lol.

Re: New plan

hTideGnow — Fri, 23 Feb 2024 16:53:56 GMT

HI @wetcoaster

I think PM is slowly letting existing customers to get a more reasonable 2024 deals, many got the offer $24-4GB, $26-15GB, and some went ahead and ask for $29 deal and agent helped.

But yes, it would be great if PM simply let everyone goes with those deal without asking

Re: New plan

eJonavin — Fri, 23 Feb 2024 17:24:06 GMT

I am really liking that Public Mobile is finally being competitive with these Can/US plans. I just wished all of them were available to existing customers. I would signup for the $34/50GB version.

Re: New plan

eJonavin — Fri, 23 Feb 2024 17:24:52 GMT

Was the $26 15GB Quebec only?

Re: New plan

wetcoaster — Fri, 23 Feb 2024 17:47:47 GMT

@hTideGnow wrote:
HI @wetcoaster
I think PM is slowly letting existing customers to get a more reasonable 2024 deals, many got the offer $24-4GB, $26-15GB, and some went ahead and ask for $29 deal and agent helped.
But yes, it would be great if PM simply let everyone goes with those deal without ~~asking~~ begging

There, fixed it. 😉

We have to agree to disagree. This is not just a single account, we tried multiple times on all my referrals that the switch made sense for. We have always been very polite and understanding. We always wanted to give PM more money and never expected a down grade from a bigger data plan. Categorically "no" to every single inquiry. Some replies from CSR were rather rude, too.

More than two thirds of those accounts are now closed / ported out to the competition. Since 2006/2007 we've always been great supporters of Public Mobile and did a fair amount of "marketing" for them. But, with an overall disillusion with PM's new policies, and an agressive competitor available to most of my friends now, loyalty only goes so far. (yes, we did the math, including the legacy rewards). Sadly enough, some of my friends report better connection with Freedom (on their native network, not nationwide) than they've had with PM over the last year or so. So better service for a lower price and more pleasant CSR interaction? It's hard to say no to that.

Re: New plan

hTideGnow — Fri, 23 Feb 2024 17:53:39 GMT

hi @eJonavin

the $26-15GB is a direct sms promotion. Not everyone got that

Re: New plan

bh83 — Fri, 23 Feb 2024 19:49:07 GMT

@will13am what I'm thinking is there was a typo so now it shows CAN-US. Or maybe someone caught the mistake and fixed it this morning.

Re: New plan

G_Pomzz — Tue, 27 Feb 2024 12:32:07 GMT

They are available, I just switched to a 5G Canada/USA plan, 75 GB for $40 month. I think you have to download the app to get this deal. When I looked at changing plans through the website it didn't appear to be available.

Re: New plan

eJonavin — Tue, 27 Feb 2024 12:59:08 GMT

It's available without the app. At least the $40 and $50 version is. Not the $34 50GB one if you are an existing customer.

Re: New plan

scoToso — Fri, 01 Mar 2024 02:59:55 GMT

I have both Freedom and PM work/ personal, and I prefer PM as the network is better when you leave the big city zones. Freedom does have great 5g

Re: New plan

Katrinaf — Sun, 17 Mar 2024 15:26:59 GMT

Wow! I just got their new promo plan $29 for 20gb. Would highly recommend continuously checking their promos for deals.

Re: New plan

G_Pomzz — Sun, 17 Mar 2024 15:55:06 GMT

The Canada/US plans are great for my wife and I as we do lots of short trips across the border and it was frustrating to only have a 15 day add-on for US roaming.

We both grabbed the 50 GB Canada/US plan for $34 per month, which is the same price as our existing 40 GB Canada only plan. Only Freedom offers as good a deal for Can/US plans but it's not worth switching if you have loyalty rewards with Public Mobile. Even with switching over to the points system and losing part of my discount, we'll stick with PM for now.

Re: New plan

G_Pomzz — Tue, 26 Mar 2024 14:44:27 GMT

I am really liking that Public Mobile is finally being competitive with these Can/US plans. I just wished all of them were available to existing customers. I would signup for the $34/50GB version.

It is available to existing customers, I just grabbed for two phones.