topic International Minutes Add-On in Get Support

International Minutes Add-On

KMarie — Fri, 23 Feb 2024 15:33:34 GMT

Hello:

I purchased 300 minutes International Long Distance quite a while ago, and I can not call internationally and the minutes are not activating to my account.

Please advise.

Thanks for help

Re: International Minutes Add-On

hairbag1 — Fri, 23 Feb 2024 15:38:16 GMT

@KMarie

log in to your account but use incognito mode. See if those minutes are still there. Check with others in your family to see if someone borrowed the cellphone to make oversea call and used those minutes.

added...which country are you trying to call as there are only a few countrys on the list.

300 International Long Distance Minutes

Countries included in international long distance include: Australia, Austria, Bangladesh, Brazil, Chile, Colombia, Czech Republic, Denmark, France, Germany, Greece, Iceland, Ireland, Israel, Italy, Japan, South Korea, Malaysia, Mexico, Netherlands, New Zealand, Norway, Peru, Poland, Portugal, Puerto Rico, Romania, Singapore, Spain, Sweden, Thailand, Venezuela. Calls must originate from Canada. Any unused minutes will roll over to your next cycle.

Re: International Minutes Add-On

Handy1 — Fri, 23 Feb 2024 15:37:09 GMT

@KMarie If there no way you used the mins up then get support to investigate for you

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: International Minutes Add-On

KMarie — Fri, 23 Feb 2024 15:37:42 GMT

No one else has access to my phone. My 300 minutes have not been touched. Thanks anyway.

Re: International Minutes Add-On

hairbag1 — Fri, 23 Feb 2024 15:39:56 GMT

@KMarie wrote:
No one else has access to my phone. My 300 minutes have not been touched. Thanks anyway.

OK...so which country are you wanting to call ?

Re: International Minutes Add-On

KMarie — Fri, 23 Feb 2024 17:07:18 GMT

Thanks for your help. I am in contact with an a CS agent.