topic Re: add on not working in Get Support

add on not working

k_white — Sat, 24 Feb 2024 06:39:14 GMT

I added on call minutes and changed my account and was charged Feb 15th. It shows 492 minutes on my account left but I cannot make a call.

Re: add on not working

softech — Fri, 23 Feb 2024 14:26:55 GMT

@k_white regular Canada-wide call minutes addon? You sure you got the correct one and didn't get other Long Distance calling add-on by mistake?

Try to reboot the phone. Try to dial 1 in fron to the 10 digits number. Or if you are using 1 already , try to dial just the 10 digits

Re: add on not working

Phil_Adelphus — Fri, 23 Feb 2024 14:45:03 GMT

@k_white When you say you changed your account, what do you mean? Did you change plan? The only plan that needs a Canada long distance minutes add-on is the $15 plan and the add-on minutes with that are for calling someone in Canada when you are also in Canada. Is that what you wanted?