topic Re: Community in Get Support

Community

Juanluis1 — Fri, 23 Feb 2024 02:29:36 GMT

I have problems with internet service and calls ....Does anyone know something

Re: Community

HALIMACS — Fri, 23 Feb 2024 02:29:50 GMT

Does SMS texting work?

Try rebooting device, resetting network connections, and toggling airplane mode on/off.

When you dial 611, does it state service is active or suspended?

You may need to pay to get another cycle?

Could also be network outage in your area?

To contact a Customer Support Agent, send a private message to them by clicking here. You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar, or tap your Avatar down in Messages.

Re: Community

BKNS27 — Fri, 23 Feb 2024 02:29:45 GMT

@Juanluis1

Check for outages in your area:

https://istheservicedowncanada.com/status/telus/map

Re: Community

softech — Fri, 23 Feb 2024 02:33:53 GMT

@Juanluis1

if you are in Manitoba around Ste Theresa Point, Manitoba, there is currently an active outage due to power issue.
https://www.telus.com/en/mb/outages

Re: Community

Juanluis1 — Fri, 23 Feb 2024 02:36:01 GMT

Hello there, I'm in toronto

Re: Community

softech — Fri, 23 Feb 2024 02:37:19 GMT

@Juanluis1

just activated? or existing subscriber and just have issue tonight?

physical or esim?