topic Re: A La carte us data not working in Get Support

A La carte us data not working

Ohnokiki — Fri, 23 Feb 2024 02:00:06 GMT

I purchased the 15 day US add on plan - used all my data before heading home so I added an ala carte 3 GB which has been charged to my credit card and shows up on my account however I am not able to use the data. It’s as if I am not connected. I tried turning my phone off and back on - double checked that I’m connected with t mobile etc. help.

Re: A La carte us data not working

computergeek541 — Fri, 23 Feb 2024 02:04:49 GMT

@Ohnokiki wrote:
I purchased the 15 day US add on plan - used all my data before heading home so I added an ala carte 3 GB which has been charged to my credit card and shows up on my account however I am not able to use the data. It’s as if I am not connected. I tried turning my phone off and back on - double checked that I’m connected with t mobile etc. help.

Are you trying to use that data in Canada? The 3GB US data roaming add-on can only be used in the US. Also, was the 3GB data add-on that you purchased have a price of $25 or was it $30?

Re: A La carte us data not working

Ohnokiki — Fri, 23 Feb 2024 02:08:01 GMT

I think I figured it out. Since all hell was breaking loose on a long car ride I added the Canada add on instead of the US add on…. Now I have to figure out how to get this switched.

Re: A La carte us data not working

computergeek541 — Fri, 23 Feb 2024 02:08:44 GMT

self solution removed