topic Re: Port out my number in Get Support

Port out my number

quyetnguyen1 — Fri, 23 Feb 2024 01:12:36 GMT

Hi,

Please help me to port out my number to Roger, I have my account number but it doesn't work

Re: Port out my number

Chalupa_Batman — Fri, 23 Feb 2024 00:56:21 GMT

To be able to port out your number from Public Mobile to Rogers, the PM account has to be active. If its' not active, load $20 on it and choose the $15 plan as it's the cheapest to activate it. THen reach out to Rogers to port.

Just wondering the reason why you're porting out? Better plans, better price... ??

Re: Port out my number

softech — Fri, 23 Feb 2024 00:56:34 GMT

@quyetnguyen1

it will work as long as you have the correct account number as well as the account is active

So, you submitted your request to Rogers? did you get a text from PM yet ? You need to reply within 90 mins

if you haven't receive the text yet or you missed the 90 mins window, call Rogers and ask them to re-trigger the porting request.
Wait another hour or two and you should receive the Porting Authorization Text from shortcode 4799 or 4800

If still not receive the text from PM asking you to approve the porting, please open ticket with PM support using this direct link: https://urlshortner.tiia.ai/Lc9xk8

Make sure that you respond to this text within 90 minutes. If you do not receive this SMS or you do not respond within the 90 minute window, make up to 4 additional attempts to send it. If you are still experiencing any difficulties, reach out to a Customer Support Agent

(Ref: https://www.publicmobile.ca/en/on/get-help/articles/porting-out )

Re: Port out my number

Handy1 — Fri, 23 Feb 2024 00:57:56 GMT

@quyetnguyen1 You start the porting process with Roger’s . Leaving PM sim in the phone to reply YES to the confirmation text to port . But your public mobile account needs to be active to do this does your PM sim still work ?

Re: Port out my number

HALIMACS — Fri, 23 Feb 2024 01:03:25 GMT

Porting out to Rogers is all on Rogers to manage @quyetnguyen1

All you have to do is:

keep your Public Mobile account active
reply YES to the port authorization request with the PM SIM card in your device within 90 minutes

Get Rogers on it if you've done the above. They control the process, not Public Mobile.

Re: Port out my number

quyetnguyen1 — Fri, 23 Feb 2024 05:56:26 GMT

It's not in my case, my account is still active just the account number does not work.

Re: Port out my number

Phil_Adelphus — Fri, 23 Feb 2024 13:14:50 GMT

@quyetnguyen1 Are you certain the number you are giving them is your account number? Another option is to ask them to try with your IMEI number. But Rogers needs to start the process somehow so you would need to call their customer service for help.