topic Re: Unable to receive calls in Get Support

Unable to receive calls

Franhope33 — Thu, 22 Feb 2024 23:09:20 GMT

I am unable to receive calls from anyone and unable to text some people

Re: Unable to receive calls

hairbag1 — Thu, 22 Feb 2024 23:11:28 GMT

@Franhope33

is data working (not wifi), can you call out on PM network ?

Re: Unable to receive calls

Handy1 — Thu, 22 Feb 2024 23:12:21 GMT

@Franhope33 Did you just port a number into PM ? If so did you leave old providers SIM card in the phone to reply YES to confirm the transfer ? Either way I’ll send you the porting team number private message and they can re trigger the port request for you . Also leave you with the direct link to support should they be needed also

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Unable to receive calls

Chalupa_Batman — Thu, 22 Feb 2024 23:45:29 GMT

Hello @Franhope33

If you see the Public Mobile name up top and it just isn't connecting right, you may wish to go into your network settings and reset them and reboot. Just know that it will erase any saved WiFi spots/passwords and also any bluetooth connections. Let us know if this worked.