topic Re: Plan not activated - Payment I made is pending in Get Support

Plan not activated - Payment I made is pending

Medoune — Thu, 22 Feb 2024 21:10:25 GMT

Hello, 2 weeks ago I filled out the form to establish a new subscription. After reaching step 3(payment), I got a message saying that there is a problem with my account. However, the payment was processed (I confirmed it with my bank). I paid for it but nothing has been sent yet to me.

This is the pending charge in my acct:

17 FEB 2024, PUBLIC MOBILE SELF, EDMONTON, AN -$28.00.

I am considering just staying with my current provider. It seems complicated to even reach a person to talk to.

Re: Plan not activated - Payment I made is pending

Handy1 — Thu, 22 Feb 2024 20:50:47 GMT

@Medoune Please submit ticket with support

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Plan not activated - Payment I made is pending

reezer76 — Fri, 23 Feb 2024 11:14:00 GMT

Good luck getting your money back. My account got accidentally charged 2x and they won't refund it. The senior manager has ghosted me on private messages

Re: Plan not activated - Payment I made is pending

Medoune — Fri, 23 Feb 2024 23:25:39 GMT

I have decided to go with another provider. Too much hassle just to activate, I can't even imagine the problems ahead once the service is up and running.