topic Re: Texts troubles in Get Support

Texts troubles

Gogeen36 — Thu, 22 Feb 2024 20:27:18 GMT

Not receiving texts or phone calls. Tried everything to fix it but no go

Re: Texts troubles

Handy1 — Thu, 22 Feb 2024 20:32:56 GMT

@Gogeen36 Have you rebooted the phone ? Or tried to reset network settings ? Also check

Outage map in your area:

https://istheservicedowncanada.com/

if still no luck submit ticket with support to investigate for you

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Texts troubles

Gogeen36 — Thu, 22 Feb 2024 20:57:16 GMT

Yes rebooted also removed SIM card and put it back in. If I reset network settings will I lose passwords

Re: Texts troubles

Handy1 — Thu, 22 Feb 2024 20:58:20 GMT

@Gogeen36 Just wifi password yes and re connect any blue tooth accessories

Re: Texts troubles

Phil_Adelphus — Thu, 22 Feb 2024 21:04:29 GMT

@Gogeen36 Did you just transfer from another provider or are you a long-time Public Mobile customer?

Re: Texts troubles

BKNS27 — Thu, 22 Feb 2024 21:52:32 GMT

@Gogeen36

You might want to clean the copper contacts with a microfibre cloth before putting it back into the phone and powering back on.

Yrs you need to re-enter the wifi password and the cellular settings.

Re: Texts troubles

Gogeen36 — Thu, 22 Feb 2024 23:04:10 GMT

Long time customer

Re: Texts troubles

Phil_Adelphus — Fri, 23 Feb 2024 13:19:09 GMT

@Gogeen36 If you don't want to reset all settings try turning airplane mode on, wait a minute and then turn it off again and see if that works. If not you can contact customer service by sending a private message using the link @Handy1 gave you earlier.