topic Re: How do I do this? in Get Support

How do I do this?

Takaya — Thu, 22 Feb 2024 18:21:07 GMT

I would like to be transferred to the $29 subscription with 20gb please. I am going to close mine and my husbands account if they refuse.

Re: How do I do this?

hTideGnow — Thu, 22 Feb 2024 18:22:25 GMT

hi @Takaya

that is a plan for new activation only.

Yes, some asked and got it, but also some asked and got declined. You can try to check with CS agent but there is no guarantee. please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: How do I do this?

Dunkman — Thu, 22 Feb 2024 18:25:35 GMT

@Takaya

Which plan are you on presently? If you are on the $15 or $25 plan, there is a higher possibility that a customer service agent may change plans for you. YMMV. No guarantees. If you are on a higher priced plans, it is unlikely that a CSA will change.

Re: How do I do this?

BKNS27 — Thu, 22 Feb 2024 18:26:14 GMT

@Takaya

Only for new members (activation) only.

Re: How do I do this?

Sansan — Thu, 22 Feb 2024 18:26:54 GMT

Good luck. I think threats more work at Bell and Rogers