topic SIM card not received in Get Support

SIM card not received

eclecticv — Thu, 22 Feb 2024 20:36:23 GMT

@CS_Agent Hello, I ordered and paid for a SIM card on Dec 27th but it still hasn’t arrived. I am unable to find my order number.

Re: SIM card not received

Handy1 — Thu, 22 Feb 2024 17:13:29 GMT

@eclecticv

SIM. Card can take up to 3 weeks to arrive .if you need one sooner try calling local Telus Koodo stores for in person pick up or order from Amazon .otherwise reach out to support for a status up date for when it shipped and when you can expect it . Or if you can get a credit for buying a new SIM card .message support directly while your already here and logged in the community you can send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: SIM card not received

softech — Thu, 22 Feb 2024 17:16:27 GMT

@eclecticv

that is way too long..

Please open ticket with PM support to confirm if they got the order and if the sim card is on the way. They might offer to resend you another one or ask you to buy one form local Telus/Koodo/MobileKlink store and reimburse you the extra cost

Please open ticket by private message CS agent here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there