topic Re: Transfer number problem in Get Support

Transfer number problem

Stop — Thu, 22 Feb 2024 20:37:43 GMT

I tried transferring my number 9 hours ago, hasn't worked still. I can't call public to get help because no service with them and my last provider is canceled. And the ticket system doesn't work so there's no way to get ahold of an actually public employee. Why not just have a regular que to ask questions in a chat like every other company? Not a great start as a customer..

Re: Transfer number problem

Handy1 — Thu, 22 Feb 2024 16:32:10 GMT

@Stop I’ll send you the porting team number private message . Give them a call they can re trigger the port request for you

Re: Transfer number problem

fixin — Thu, 22 Feb 2024 16:35:15 GMT

@Stop- If you cancelled your service before porting to Public Mobile, then your phone number is gone. But contact an agent via this link, (The chatbot ticket system is broken 24/7 but this is better) Make sure that you are using your community account (Like the one that you are using right now)

⬇️ Click the link for an Agent * ⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

* - CS_Agent will typically get back to you within 48 hours. Please ensure that you pay attention for an agent because they may notify you asking for some information via Private Message, in your mailbox by clicking this link here: Messages

Re: Transfer number problem

Phil_Adelphus — Thu, 22 Feb 2024 16:36:54 GMT

@Stop When you say your last provider is cancelled, is that as a result of porting out the number or did you cancel it before trying to port out the number? If the phone number @Handy1 sent can't help because the problem isn't the port then send a private message to customer service here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

and watch your inbox for a reply (envelope top right or tap your avatar for Messages).

Have you rebooted the phone? Esim or physical sim?