topic Re: LTE still not working in Get Support

LTE still not working

sailwarning — Thu, 22 Feb 2024 14:09:45 GMT

Submitted problem yesterday as well. Still not working properly. Wondering next steps

Re: LTE still not working

Phil_Adelphus — Thu, 22 Feb 2024 14:22:38 GMT

@sailwarning Did you contact customer service? If not, sent a private message to them using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Watch for a reply at the envelope icon top right or tap your avatar for Messages if no envelope. If you already did this and haven't had a reply yet bear in mind support's hours are 9 a.m. to 10 p.m. EST

Re: LTE still not working

Dunkman — Thu, 22 Feb 2024 14:38:51 GMT

@sailwarning

You could try your PM SIM card in another working phone. That would help determine whether hardware issue versus PM service problem.

Is your phone operating system up to date?

Re: LTE still not working

sailwarning — Thu, 22 Feb 2024 14:44:37 GMT

Phone is up to date but this is an esim

Re: LTE still not working

Dunkman — Thu, 22 Feb 2024 14:57:18 GMT

@sailwarning wrote:
Phone is up to date but this is an esim

@sailwarning

Maybe try a family or friend's SIM card in your phone to see if same issue.

You may want to contact customer service agent as described in first post to see whether the issue is with Public mobile end.

Re: LTE still not working

softech — Thu, 22 Feb 2024 15:05:55 GMT

@sailwarning wrote:
Phone is up to date but this is an esim

@sailwarning was it just LTE not working but working on 3G or 5G? or not connecting to PM network at all?

is that an iPhone or Android?

Check if the esim is showing up on Sim Manager on your device and if it is enabled

if iPhone, make sure the Public Mobile esim on the Settings> Cellular screen is set as Primary and enabled "Turn on this line"

Re: LTE still not working

sailwarning — Thu, 22 Feb 2024 15:14:43 GMT

iphone

just lte. It does work sporadically. If it does work it takes forever to start. Speeds are fine when it is working. Setting are correct. This just started two days ago

Re: LTE still not working

will13am — Thu, 22 Feb 2024 15:19:43 GMT

@sailwarning , are you connecting to 3G only? Anyway, the SIM card should have no bearing on being able to connect to LTE. Perhaps there is a local network outage.

Re: LTE still not working

sailwarning — Thu, 22 Feb 2024 17:36:49 GMT

Is it possible to try a different esim?

Re: LTE still not working

sailwarning — Thu, 22 Feb 2024 17:37:58 GMT

I will need a copy of my current one anyway if I have to try resetting my phone

Re: LTE still not working

softech — Thu, 22 Feb 2024 17:51:09 GMT

@sailwarning

don't delete your esim and don't reset your phone yet

again , that is an iPhone? you checked the Public Mobile sim is there at the Settings>Cellular screen? set as Primary and Turn on this line enabled? These 2 things are the most common things people missed on iPhone

and if you have another physical sim, remove it. if you have another esim, disable it

Re: LTE still not working

sailwarning — Thu, 22 Feb 2024 18:02:47 GMT

yes it is an iPhone. All the settings you mentioned have been checked and are proper. There are no other physical or eSIM’s on this phone

Re: LTE still not working

sailwarning — Thu, 22 Feb 2024 18:04:14 GMT

This service has been working perfect for months. This just started two days ago

Re: LTE still not working

hTideGnow — Thu, 22 Feb 2024 18:06:14 GMT

HI @sailwarning

is it not connecting to PM network ? or just some services not working?

and My Account showing active?

Re: LTE still not working

sailwarning — Thu, 22 Feb 2024 18:12:38 GMT

yes account is active. I am currently using it on 3G. LTE works by times but is intermittent

Re: LTE still not working

hTideGnow — Thu, 22 Feb 2024 18:27:35 GMT

HI @sailwarning

you left your network to Automatic? you tried to just pick 4G ? how about 5G Auto?

Re: LTE still not working

sailwarning — Thu, 22 Feb 2024 18:33:17 GMT

Yes network is set to automatic. I tried picking individual providers but that didn’t work. Under voice and data I only have two options. LTE and 3G. It is on 3G now