topic Re: What is my SIM PIN? in Get Support

What is my SIM PIN?

Elle12 — Thu, 22 Feb 2024 20:38:57 GMT

I updated my phone to the new IOS and now it is asking me for my SIM PIN. What is my SIM PIN?

Re: What is my SIM PIN?

softech — Thu, 22 Feb 2024 13:38:36 GMT

was it asking SIM PUK? What was the exact error message?

If iPhone's status bar showing "Locked SIM"
open message support here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
or use this direct link to open Chatbot ticket: https://urlshortner.tiia.ai/Oyn1L6
**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there.

If on an iPhone's About->Carrier Lock showing "SIM locked"
You have to ask the carrier where you got the phone from for the carrier help unlocking it.
(Sorry, for this particular issue, PM support would not be able to help)

Re: What is my SIM PIN?

Elle12 — Thu, 22 Feb 2024 14:12:50 GMT

I bought the SIM from Public Mobile.

I am not getting an error message. When I tried to send a text a screen came up asking me to enter my SIM PIN. Can you send me the PUK?

Re: What is my SIM PIN?

Dunkman — Thu, 22 Feb 2024 14:41:02 GMT

@Elle12 wrote:
I bought the SIM from Public Mobile.
I am not getting an error message. When I tried to send a text a screen came up asking me to enter my SIM PIN. Can you send me the PUK?

@Elle12

You would need to contact customer service agent for the PUK as described in the first post.

Send a private message to CSA through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: What is my SIM PIN?

Elle12 — Thu, 22 Feb 2024 15:32:41 GMT

Hi Dunkman

I was about to enter my PIN successfully.

Re: What is my SIM PIN?

computergeek541 — Thu, 22 Feb 2024 20:44:57 GMT

@Elle12 wrote:
I updated my phone to the new IOS and now it is asking me for my SIM PIN. What is my SIM PIN?

Unless you have manually changed it, your SIM card PIN is 1234. 1234 is the default for all Public Mobile SIM cards. As you have mentioned both PIN and PUK earlier, please be aware that those are different codes.