topic Missing loyalty rewards in Get Support

Missing loyalty rewards

3Shadowz — Thu, 22 Feb 2024 07:22:40 GMT

I got my friend to sign up in Dec. They had signed up using my referral code but they are still a member of Public mobile. Please help. My account is still on the old legacy rewards system.

Thanks!

Re: Missing loyalty rewards

Hollister — Thu, 22 Feb 2024 07:35:22 GMT

@3Shadowz

Did your friend get their account credited $10. If not you probably did not get your $1 referral. Ask your friend…they would have to contact an agent with your referral code. To contact an agent:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Missing loyalty rewards

BKNS27 — Thu, 22 Feb 2024 09:43:11 GMT

@3Shadowz

If your friend entered your referral code correctly. Your will receive a text from PM stating "Cha-ching! You just added to your Refer a Friend-way to go! Keep referring to earn more. View your reward in your account".

If you didn't receive this text and if your friend didn't receive the $10 credit. They either entered it wrong or never used it.

Confirm with your friend and if it is done correctly. Just DM a CS_Agent to investigate and adjust at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Missing loyalty rewards

Dunkman — Thu, 22 Feb 2024 14:53:11 GMT

@3Shadowz

You can check the list of your friends in your rewards section. Do you see the last 4 digits of your friend's phone number in your friend's list? If not, then your friend would need to contact customer service agent.