topic Re: Coming back to Public Mobile, need help please. in Get Support

Coming back to Public Mobile, need help please.

Bitflipher — Tue, 04 Jan 2022 20:42:46 GMT

Hey everyone, I ported my number out sometime in September or so and I wanted to come back. I bought a SIM card already, but when I try to log in it says:

Sorry ,your login has been disabled. Please visit the online Community at publicmobile.ca/community for assistance.

Do I need to make a new account or can something be done here?

Thanks,

Re: Coming back to Public Mobile, need help please.

Civic_E — Mon, 12 Mar 2018 18:14:57 GMT

@BitflipherYes you need to create a new account with a new email. That is the only way.

It's one account per number.

Re: Coming back to Public Mobile, need help please.

Luddite — Mon, 12 Mar 2018 18:15:58 GMT

@Bitflipherwrote:
Hey everyone, I ported my number out sometime in September or so and I wanted to come back. I bought a SIM card already, but when I try to log in it says:

Sorry ,your login has been disabled. Please visit the online Community at publicmobile.ca/community for assistance.

Do I need to make a new account or can something be done here?

Thanks,

R

Yes, you must begin as if you were never here. It is safest to take a new number until your PM account is operating properly and then port-in your number. Do not cancel your old account; that will happen automatically once the transfer completes.

Welcome back from the cold.